When an incident happens whilst travelling

What should you do when an incident happens whilst travelling? Rely on Cover-More to help you deal with the unexpected.

In order for claims to be paid in a timely manner, you must follow the guidelines in your policy documents. Policy Conditions spells out the necessary documents for claims. In particular:

  • Report lost or stolen property to police or responsible transport provider and obtain a written report.
  • Phone the emergency assistance number as soon as physically possible if you are admitted to hospital or if you anticipate that any of your medical expenses are likely to exceed $4,000.

Following these will make the claims process much easier.

Lodging a travel insurance claim

If you want to lodge a claim on your Cover-More travel insurance policy, simply follow our easy step-by-step claims guide.

We know you’d like your claim to be resolved as quickly as possible. To help ensure a smooth process, send all necessary supporting documents as outlined in the How to Make a Claim guide, either by submitting them as part of your online claim submission or posting them to our office, and keep a copy of all originals and forms for yourself. Download the claim form.

Lodge a Claim

Complaints about a claim

We strive to handle every claim thoroughly and professionally. If you feel that your claim has not been handled correctly, we would like to hear from you. Please use our guide to lodge a complaint.

Know before you go

World Events

For claims advice and updates on current world events that might affect your travels, visit our World Event Claims Advice page. If you are planning to travel to a region mentioned in our claims advice section or you are already there, have a read through the relevant documentation to find out how this could influence your travel plans and your travel insurance policy.

Smart Traveller

Smart Traveller, the travel advice website of the Government of Australia, gives helpful information to avoid dangerous situations whilst travelling. In our Travel Tips & Links page you can also find plenty of useful information for a safe and enjoyable journey.